Effective Date: May 31, 2025
At Vilozer, we are committed to delivering your luxury apparel safely and promptly. This Shipping Policy outlines the details regarding order processing, shipping methods, costs, and delivery times.
1. Order Processing
- Orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
- You will receive an order confirmation email once your purchase is complete and a shipping confirmation with tracking details once your order has shipped.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | Domestic & International |
| Express Shipping | 2-4 business days | Domestic only |
Delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free standard shipping is available for orders over a specified minimum amount (e.g., \$200).
4. International Shipping
- We ship worldwide. Customs fees, import duties, and taxes may apply and are the responsibility of the recipient.
- Delivery times for international orders may vary depending on customs processing and local postal services.
5. Order Tracking
- Once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.
6. Lost or Delayed Shipments
- If your order is significantly delayed or lost, please contact us at [email protected]. We will work with the carrier to resolve the issue promptly.
7. Shipping Address
- Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Contact Us
For any questions related to shipping, please contact us at:
Email: [email protected]